Agenda – Thursday 19 ^th November

8.15 – 9.15

Registration ~ Coffee/Tea Refreshments

9.15 – 9.25

Welcome ~ Paul Dukes, Chairman BAHA & Carl Weldon, CEO BAHA

9.25 – 10.10

Keynote with Bob Cotton OBE ~ Chief Executive of the UK's hospitality industry's trade body – the British Hospitality Association (BHA) Introduced by American Express

10.10 – 10.15

5 Minutes of Fame – Agilysys

10.15 – 10.40

'An unusual view of the industry' with Alan Burns VP Finance Expedia.com and Hotels.com Worldwide

10.40 – 10.45

5 Minutes of Fame – IDeaS

10.45 – 11.10

An Interview with Meinhard Huck President Swissotel Hotels and Resorts

11.10 – 11.15

5 Minutes of Fame – Softbrands

11.15 – 11.45

Refreshment Break ~ An opportunity to visit the Hospitality IT Exhibition Featuring some of the 'best in class'products and services available to the sector.

11.45 – 12.20

Panel Forum: Green and CSR Impact – responsibilities, costs and the bottom line. Do we understand the impact and the technicalities of Green issues, regulations on Hospitality’s bottom line?

Chaired by Peter Davis, Political Editor from the Ethical Corporation
David Clarke, Chief Executive Best Western
Toby Kent, Assistant Director PWC
Dr Rebecca Hawkins, Project Director Considerate Hoteliers and Director of CESHI

12.20 – 12.25

5 Minutes of Fame – eProductive

12.25 – 12.30

Something a little different ~ Mary–Jane Flanagan, Director of Professional Development from Learn Purple

12.30 – 13.10

Panel Forum: Revenue Management Trends – What do the trends tell us and are they relevant?

Chaired by Peter Jones, Advisor from Edge Foundation
Jonathan Langston, Managing Director Tri Hospitality
Warren Mandelbaum, Head of Revenue Management Whitbread
Robert Barnard, Partner PKF

13.10– 13.15

5 Minutes of Fame – KeyStep

13.15 – 14.30

Networking Buffet Lunch ~ Hospitality IT Exhibition Featuring some of the ‘best in class’ products and services available to the sector.

14.30 – 15.00
PARIS




















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VIENNA



BRUSSELS

Workshop 1a: National Minimum Wage and Hospitality ~ Howard Field, Industry Advisor and Jon Claypole, Mazars

'Having published in 2002 the Tips on Tax Guide, Howard Field has been invited to work with the Department of Business Innovation & Skills (formerly BERR) on updating guidance on the treatment of service charge, tips and gratuities for PAYE, NI, VAT and National Minimum Wage purposes. Consultation on the subject includes BHA, BAHA and other relevant organisations. Legislation affecting service charge and National Minimum Wage in the hospitality industry is expected to come into force by October 2009, and publication of the new guide is being timed to reflect this. BHA's Code of Practice for Service Charge reflects their input to this aspect of the overall project.

Workshop 1b: "Make every penny count...an efficient & cost–effective back office" Georgia Leybourne, Sales & Marketing Director Albany Software

Albany Software talks about the considerations for improving the back office effieciency within your organisation including:

Collections made easy – Direct Debits; friend or foe?
Efficient payment tools – banks versus BACS?
The paperless office – myth or reality?

Workshop 1c: "Revenue Managers – How important is this role and what are the core skills required?" Kate Varini and Cathy Burgess, Oxford Brooks University

Workshop 1d: "Renegociating PMS contracts" with Hospitality Industry IT Specialist, Ted Horner

Workshop 1e: "Linking revenue/channel management strategies with the bottom line" Dr Vira Krakhmal, The Open University and author of the Recommended Practive Guide – Developing profitability analysis for hotels.

15.00 – 15.30
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VIENNA










BRUSSELS

Workshop 2a: “New Services and Tools to grow your Revenue Management Armoury” IDeaS introduces you to IDeaS Advantage and their Rate Rationalisation Tool, and how adding them to your Armoury will make sure that Hotels are best placed to Optimise Revenues as we exit the recession.

Workshop 2b: Performance Management for Hotels – how to make it work in practice with Change ++ A practical demonstration of performance monitoring tools by Della Payne of Business Intelligence specialists, Change++. In this session hotel finance and IT managers will learn how the data they collect in their key systems can be combined to monitor, report and analyse how the business is performing, how this information can be delivered to users and how it can pinpoint the areas on which managers need to focus. Case study examples illustrate how dashboards, scorecards and other tools for managing information have significantly improved profitability for leading hotel groups.

Workshop 2c: Solution Builders – “Reducing Hotel Communications Costs” Our workshop will focus on how hoteliers can take advantage of recent developments in networking and IT to significantly reduce their operating costs and make significant savings on any capex projects they may be considering.

Many hotels are upgrading their broadband connections in–line with advances in the speeds available to cater for the expected increased customer demand. However, there remain issues inside the property as to the optimum infrastructure needed to support this huge growth in IP traffic.

Happily, there are solutions available for both new builds and existing hotels (where there has been little investment in the infrastructure over many years) that will ensure that keeping up with the advances in consumer technologies doesn’t need to cost the earth – and indeed will help save it!

So please join us at our Education Workshop and learn how your hotel can drive down the costs of IT and simultaneously become a greener business as well!

Workshop 2d: Agilsys – The future is now! What would an open database, cross platform, PMS that utilises Services Oriented Architecture designed by a company known for quality products that enhance your guest experience do for your hotel? Come and get a look into our crystal ball of what you have been waiting for!

Jo Gardner, Agilysys Solutions Specialist

Workshop 2e: Brooke Hotels & Fourth Hospiality – "HR Legislation compliance and Wage Cost Control" Educational session on ways to optimize daily visibility on your wage cost, and to ensure that all your employees on your payroll concur with current legislative compliance.

15.30 – 16.30

Afternoon tea and Chocolates

16.30 – 17.00
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BERLIN







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BRUSSELS

Workshop 3a: Rubicon – Using Market Intelligence to Maximize Your Hotel Revenues This educational workshop will explore the way in which market intelligence data can be used to position your product most effectively. We will explore the use of competitive rate information and look at how your product is placed on distribution channels to show you how to maximize your hotel revenues.

Helen Terry Account Manager, Rubicon and Andy Storey Managing Director, Rubicon Europe.

Workshop 3b: Eproductive Reducing labour costs does not have to be simply a question of cutting heads across the board.  With the right information available, a more effective method of matching staffing to business levels can ensure continued brand delivery whilst significantly reducing the costs of labour.  Janet Gray, Human Resources & IT Director, Ramada Jarvis and Tessa Shepherd, Finance Director, Eproductive.

Workshop 3c: Micros Fidelio – "Consumerism and how it is effecting our future" A brief insight in to how the demands of the consumer is shaping the technology we offer. The bringing together of online technology into today's hospitality IT solutions.

Workshop 3d: iTradeNetwork – “Bionic purchasing; the evolution of the Robo–Buyer. The fusion of technology and product knowledge to reduce cost”. With Glen Combe (Client Purchasing Controller) and Alison Gardner (Client Purchasing Manager)

Workshop 3e: Alacer – "Gaining Marketing strength from your own in–house data" All hospitality operations collect data by default – this session will illustrate the inherent strength your in–house data that you already collect – and how that should enable you to better understand your customers needs.

17.00 – 17.05

5 Minutes of Fame – RIEO Communications

17.05 – 17.30

The Debate – "Investing in New Technologies" with Ted Horner and Mike Preston

The debate will include "investment in people or systems in the industry?"

This session is sponsored by Chapman–Nix Ltd.

17.30 – 17.35

5 Minutes of Fame – Fourth Hospitality

17.35 – 18.30

Keynote with Frank Wolfe Executive Vice President, and Terry Price President, Hospitality Finance & Technology Professionals

'The Future of Technology in Hospitality'

18.30 – 19.30

Delegate Pre Dinner Drinks Reception Sponsored by American Express A chance to network with confernce delegates and visit the Hospitality IT Exhibition featuring some of the 'best in class' products and services available to the sector.

19.30 – Late

BAHA Gala Conference Dinner and After Dinner Entertainment Games. Sensational prize draw sponsored by Beacon Purchasing. Dress to impress!

Friday am

"UK Hotels Forecast – Not out of the Wood Yet" An insight into the future forcast for the UK Hotel Industry with Liz Hall from PWC over viewing their recent publication. Includes a brief latest Industry data update from STR Global. Open to delegates and Exhibitors.